A RELIABLE CONTINGENT WORKFORCE
At Techneek Global, we’re prepared to solve global dispatch/break-fix issues at a moment’s notice anywhere around the globe. Through our worldwide Partner Alliance, thoroughly-vetted global talent pool and innovative ticketing and customer service technology, we dispatch qualified field technicians around the clock in any time zone to get you up and running again in no time.
Our break-fix services include:
- 24x7x365 coverage in over 90 countries
- No contractual minimums to ensure you get the specific services you require
- Fixed pricing based on skill set, criticality, and region
- Locate, qualify, and fully vet the appropriately skilled field technician for each break-fix event
- Fully manage each break-fix event from inception to final billing based on response requirements, including:
- Ticket processing & management
- Field technician check-in and check-out
- Field technician remote support
- Escalation management
- Test and turn up
- Deliverables collection and auditing
Our vast network of global partners allow us to dispatch IT resources 24 hours a day, 7 days a week, 365 days a year — regardless of time zone. No matter when and where in the world you need global dispatch services, we can plan, schedule, implement and oversee your project from start to finish, on schedule and on budget.
We also provide predictable pricing models and can create highly customized menu pricing for your requests. We provide global support for in-place teams or build scalable teams for managed service providers to check-in/check-out on-site technicians and ensure that devices are appropriately configured. We also offer after-hours capabilities to increase response time to clients in deliverables and project reporting.